1. Turnaround Time:
- We kindly request your understanding that our standard turnaround time for processing requests is set at 24-48 hours. In exceptionally rare cases, this period may extend to a maximum of 60 hours. Please note that weekends are not included in this calculation.
2. Refund Policy - Invalid IMEI:
- We regret to inform you that no refunds will be issued if you submit an IMEI (International Mobile Equipment Identity) number that corresponds to an outdated or unsupported model.
3. Refund Policy - Video Proof Required:
- In the event that you encounter difficulties with the provided unlock code, we are happy to initiate a refund process. However, to qualify for a refund, you must furnish video evidence demonstrating that the supplied code is not functioning as expected.
4. Refund Policy - Incorrect Code Usage:
- It's important to be aware that refunds will not be granted if the unlock code was incorrectly applied, such as attempting to unlock a region lock with a network unlock code or vice versa. Ensure the correct code is used for your specific unlocking requirements.
Please don't hesitate to contact us if you have any further questions or concerns. Your satisfaction is our priority.